Ceramic Stoneware Glaze Mug - Blue

Canoa Homeware Collections does not make exchanges.

Item returns are accepted within a period of 15 days after receiving the order.

Consult in detail all the conditions in the section "Exchanges and Returns / Shipping & Returns" at https://www.canoa-homeware.com/en/termosecondicoes

DELIVERY TIMES

CANOA HOMEWARE COLLECTIONS orders are shipped after the preparation of the shipment, which usually takes 1-2 business days after payment confirmation.

Shipment Preparation - 1-2 business days

Delivery Time (after shipment):

Portugal (Mainland) - 1-2 business days

Madeira and Azores - 7-15 business days

Peninsular Spain - 2-5 business days

Balearic and Canary Islands - 3-5 business days

Germany, Netherlands, Luxembourg, Belgium, France (except islands), Italy (except islands) - 2-5 business days

Denmark - 3-7 business days

For more detailed information on "Delivery Times," please refer to the "Delivery time and Locations" section on the page https://www.canoa-homeware.com/en/envioseprazosentrega

SHIPPING COSTS

Shipping costs will be added during the purchase process and vary according to the order value and delivery location. They are calculated according to the following table:

Portugal (Mainland)

Purchase Value: €0 to €75 - Shipping Cost - €5.00

Purchase Value: over €75 - Shipping Cost - Free

Portugal - Azores and Madeira

Purchase Value: any value - Shipping Cost - €17.00

Peninsular Spain

Purchase Value: €0 to €75 - Shipping Cost - €6.00

Purchase Value: €75 to €200 - Shipping Cost - €9.00

Purchase Value: over €200 - Shipping Cost - Free

Balearic and Canary Islands

Purchase Value: €0 to €75 - Shipping Cost - €22.00

Purchase Value: €75 to €200 - Shipping Cost - €50.00

Purchase Value: €200 to €400 - Shipping Cost - €90.00

Purchase Value: €400 to €600 - Shipping Cost - €180.00

Purchase Value: €600 to €1000 - Shipping Cost - €240.00

Purchase Value: over €1000 - Shipping Cost - Free

France (except islands), Germany, and Italy (except islands)

Purchase Value: €0 to €75 - Shipping Cost - €12.00

Purchase Value: €75 to €300 - Shipping Cost - €15.00

Purchase Value: over €300 - Shipping Cost - Free

Netherlands, Luxembourg, Belgium, Denmark

Purchase Value: €0 to €75 - Shipping Cost - €13.00

Purchase Value: €75 to €300 - Shipping Cost - €18.00

Purchase Value: over €300 - Shipping Cost - Free

For more detailed information on "Delivery Charges," please refer to the "Delivery Charges" section on the page https://www.canoa-homeware.com/envioseprazosentrega

All the products Canoa Homeware Collections comply with international standards governing articles that come into contact with food. Does not contain cadmium or lead.

In general all our products:

• Microwave safe (except products with gold, silver or platinum finishes)
• Can go in the oven (up to 220ºC)
• Can go in the dishwasher
• Can go in the fridge and freezer
• Resist the risks of using cutlery

Precautions for use:

• Before first use, wash and dry your parts well;
• If you use the dishwasher, always let the washing cycle finish;
• Avoid placing your hot items on a cold or wet surface. Use a base suitable for heating, such as cork bases;
• Avoid taking pieces from the freezer directly into a preheated oven. The defrosting and heating processes should be done gradually;
• When using your pieces in the oven, place them in the center of the oven on top of a rack;
• Avoid placing your pieces directly over a heat source such as an open flame or electric hob;
• When placing the parts in the dishwasher, we advise that no part is in direct contact with another during the washing cycle, to avoid damage;
• We recommend hand washing larger and/or more delicate items;
• You must avoid dragging and sliding the pieces over each other so as not to scratch the surface.

In the case of pieces with gold:

• Avoid storing your pieces inside packaging to avoid gold oxidation;
• In case of oxidation, you can clean it with a soft, dry flannel, or with a mildly aggressive product suitable for cleaning metals (test on a small area initially). Wash and dry well to remove traces of any cleaning product.;
• Avoid using your pieces with gold in the microwave. Gold is a metal that, when in contact with microwave electromagnetic waves, generates sparks, which can break down your equipment and cause greater damage;
• We recommend washing the parts by hand, with soft sponges and mild detergents;
• If you choose to wash in the dishwasher, we advise you to use short cycles and low temperatures.